For customers

No price rises in 2023

As other broadband and utility providers hike prices this Spring, we’ve decided to scrap this year’s annual price rise for existing customers, while continuing to offer our 6-months free deal to new home-users, all in a bid to help ease the pressure on rising household bills.

Find out more

How can we help?

Full fibre broadband is pretty reliable, but things can go wrong from time to time with the network, your equipment or our services.

We monitor the network 24/7, dealing with known problems straight away; so even if the Customer Care team isn’t available, our Ogi Engineers will still be busy repairing any issues we spot – hopefully before you even notice.

We’ll report any service issues we know about on this page too.

Report a fault

Fill in the report a fault form and our Ogi team can identify the issue, and do something to help.

Or pop over to our troubleshooter to see if you can tackle those gremlins yourself.

Contact Customer Care

If you have any issues or questions to raise with Ogi, call our friendly Care team, or send us an email, and we’ll get back to you as soon as we can. We’re here from Monday-Friday, 8.00am-6.00pm.

Email: [email protected]

Phone: 029 2002 0550

Yn Gymraeg:
Ebostia: [email protected]

Ffonia: 029 2002 3200

How are we doing?

Your feedback helps us grow.

If you’ve spotted something that’s a bit ‘off’, or you have a niggly question – fire away!

A busy modern office break out space. People are working and walking by.

Report a fault

Fill in the report a fault form and our Ogi team can identify the issue, and do something to help.

Or pop over to our troubleshooter to see if you can tackle those gremlins yourself.

Contact the Service Desk

If you have any issues or questions to raise with Ogi, call our friendly team, or send us an email, and we’ll get back to you as soon as we can. We’re here from Monday-Friday, 8.00am-6.00pm.

Email: [email protected]

Phone: 029 2002 2333

Company details

Ogi is the trading name for:

Spectrum Fibre Limited: Registered in England & Wales, Company Registration number: 12883320, VAT number: 377 9433 45.

Spectrum Internet Limited: Registered in England & Wales, Company Registration number: 07849485, VAT number: 126 8736 89.

Ogi Networks Limited: Registered in England & Wales, Company Registration number: 03625793, VAT number: 713 629048.

Registered address: Tŷ Ogi, Hodge House, 114-116 St. Mary Street, Cardiff, CF10 1DY.

FAQs

Ogi is the new name for all the companies in the Spectrum Fibre group, including Spectrum Internet and Net Support UK.