Home Customers / Our friendly Customer Care team can help Mon-Fri, 8am-6pm.
Business Customers / Our Business Service Desk is open Mon-Fri, 8am-6pm.
Spectrum Internet and NSUK Customers / Everything you need in one place.
Fast links to the things you might really want to know.
How to provide feedback
How to report a fault
If our product or service has fallen short this time, we’ll get you back on track.
Contact us so our Ogi team can identify the issue, and do something to help.
What to do if you’re moving house
How to Complain
Ogi’s here for you
We’re just down the road, and on the other end of the phone (or email.)
Ogi’s team is based in south Wales, including installers and engineers. We will move quickly to fix things for you.
If you contact us Mon-Fri we’ll get back to you within 4 hours, and will aim to repair your fault within 2 business days. We’re continually monitoring the network all the time too.
Our Business Service team will make it their business to know your business. They are available 24/7 if that’s what you need.