Your frequently asked questions
Digital Switchover is the term being used by service providers to explain the move from copper wire telephone lines – the technology most of us have grown up with – to digital services like full fibre broadband. Together with Age Cymru, we’ve put together this list of frequently asked questions to help you understand what’s happening and how you can prepare.
Will I have to do anything?
You don’t need to do anything until your phone provider contacts you to discuss your needs. For many people the change will be as simple as plugging your phone into the supplier’s router to link into their system. In most cases, you’ll be able to keep your current phone number.
What might be affected?
If your phone handset is very old, you might need to change it. Things that currently use the landline network like telecare, personal alarms, burglar alarms and fax machines might also be affected by the change. If your devices are relatively modern, they should still work fine but older ones may need to be reconfigured or replaced. Your phone provider will be able to advise you on all these matters.
Will I have to pay more?
BT, which provides the majority of landlines, have committed to not raising prices above inflation for customers who only use their landline for making phone calls for the next 5 years. However, things may be different for those who use broadband services for their computer or laptop etc. You should always check with your current provider for the latest information on pricing.
Be scam aware
As the switchover is affecting millions of homes, this can create opportunities for criminals to try to scam people. These could be over the phone, via email, or at your doorstep. The digital switchover will be free of charge, and no one should ask you for any payments – if they do, please report them to the Police using 101 and to Action Fraud on 0300 123 2040. If your bank account was used in a scam, contact your bank as soon as possible.
Other unscrupulous people may also try to sell you equipment or get you to sign up to expensive contracts that you don’t need. Don’t rush into any decisions, seek a second opinion, and speak to your phone company who will be to advise you about what you need.
What will happen if there is a power cut? What sort of back up support will be available?
When there’s a power cut you may lose access to some or all of your services. Therefore, your current service provider will work with you to make sure you have a suitable back up in place such as a mobile phone, a battery back-up or some other solution.